Refund and cancellation policy

This policy covers payments for ExportEazy plans, a product of Nolojik Innovations Private Limited. It matches the Terms of Service.

Cancelling a plan

Paid plans are not charged automatically: you pay for one month or one year at a time, at checkout. To stop, simply do not pay for the next period — or email hello@nolojik.com and we will note it on your account. Your plan stays active until the end of the time you have paid for.

If your paid time ends and you have not paid again, you keep the plan for 7 more days so that you have time to pay. After that the account moves to the Free plan. Your data is kept: anything above the Free limits becomes read-only until you pay again.

Refunds

• Any payment — for 1 month or 1 year — is refunded in full if you ask within 7 days of paying. The payment page shows the last date. If you are still on a trial, the trial carries on until its end date and the account then moves to the Free plan; otherwise it moves to the Free plan straight away.
• After those 7 days, a payment is not refunded, in full or in part.
• A payment made in error — for example, the same period paid twice — is refunded in full.
• If you paid and the plan was not applied to your account, and we cannot fix it within one working day, the payment is refunded in full.

How to ask for a refund, and how long it takes

Email hello@nolojik.com or call +91 90081 08650 with your company name and the payment id or invoice number (both are on the Plan page and your GST invoice). We confirm within 2 working days. An approved refund is issued within 7 working days to the card, UPI account or bank account you paid from; your bank may take a further 5–7 working days to show it.

Custom work you ask us for

Changes you ask for from “Ask for a change” are either included in a paid Exporter plan (up to 2 small changes a calendar month) or given a price, with GST, before any work starts. Nothing is charged until you accept a price and pay the payment link we send.

You can change your mind after accepting and before paying — just reply on the request and nothing is charged. Once paid, if we cannot deliver the work we agreed, you get a full refund. Refunds reach the account you paid from within 5–7 working days of our confirming them.

Invoices

Every payment has a GST tax invoice from Nolojik Innovations Private Limited (GSTIN 29AAJCN2421Q1ZY), on the Plan page in the app. A refunded payment gets a credit note.